FIA sets up three-desk Public Facilitation Centre

ISLAMABAD
The Federal Investigation Agency has established a Public Facilitation Centre at its headquarters in Islamabad as part of ongoing reforms and restructuring initiatives aimed at improving public service delivery.
An FIA official told APP on Wednesday that the centre was set up on the directions of Director General FIA Riffat Mukhtar, with the objective of providing multiple public services under one roof in a transparent and citizen-friendly manner.
The Public Facilitation Centre was formally inaugurated by Additional Director General FIA (Immigration Wing) Muhammad Jaffar, in the presence of Director Administration Sarfaraz Khan Warak and other senior FIA officers. The official said that three dedicated service counters have been established at the centre to facilitate the public efficiently.
An information counter will guide citizens regarding FIA services and complaint procedures, while a complaints counter will allow timely submission of grievances for prompt redressal. He added that a special counter for travel history has also been set up, where citizens can obtain travel-related records and relevant information through a streamlined process.
Speaking on the occasion, Additional DG FIA Muhammad Jaffar said that the FIA was utilising all available resources to improve public facilitation and ensure transparency in service delivery. He said the new centre would play a key role in providing timely information and improving public trust in the institution.
He further said that FIA was continuously enhancing its service standards through modern technology and public-friendly policies, adding that the Public Facilitation Centre was a positive step towards strengthening the organisation’s credibility and responsiveness.