CS KP for speedy progress in boosting public service delivery

PESHAWAR
Chief Secretary Khyber Pakhtunkhwa, Shahab Ali Shah, has directed all departments and district administrations to expedite reform efforts for improved public service delivery across the province. He appreciated the progress made since the first District Service Delivery Conference (DSDC) but stressed that swift and result-oriented measures are essential to meet the set targets.
He expressed these views while presiding over the third meeting of DSDC here Wednesday. Additional Chief Secretary, Administrative Secretaries, Commissioners, and Deputy Commissioners attended the meeting.
The Chief Secretary said service delivery outcomes would be strictly linked with the performance appraisals of officers at the helm of affairs. “The bureaucracy must demonstrate consistent performance irrespective of circumstances,” he emphasized.
He further clarified that strict action will be taken against officers seeking transfers or postings through political or personal references. He said a new policy in this regard, aimed at introducing stronger disciplinary measures, will soon be introduced.
Shahab Ali Shah directed regular inspections of public service facilities, timely review meetings and strengthening public engagement and feedback mechanisms. He reaffirmed the government’s resolve to deliver efficient and seamless services to the people of Khyber Pakhtunkhwa.
The forum was informed that public service delivery has improved by 13% since the first District Delivery Conference, now standing at 47%, with a target of 100% by December 2025. Seven key departments are being monitored for district-level service delivery through more than 200 indicators, while over 1,050 facilities have been inspected so far.
Districts including Kohat, Bannu, Hangu, Orakzai, Battagram, Lakki Marwat, Kurram and D.I. Khan have shown notable improvements since August.
In the health sector, the meeting stressed achieving 80% doctor attendance in all districts. It was decided to conduct walk-in interviews for rapid hiring, ensuring all vacant posts of doctors are filled by end of November. The Chief Secretary directed that Local Government service delivery indicators must exceed 80% by the end of November.
The Chief Secretary reaffirmed the province’s resolve, stating: “Despite challenges, all public service delivery targets will be achieved by December 2025.”
Officials were informed that grievance redressal through calls and Twitter/X has been fast-tracked to ensure timely resolution of citizens’ complaints. Deputy Commissioners have been directed to visit at least 32 facilities every month and effectively communicate progress to the public.
The meeting was told that Farm Service Centers are performing better, while Kohat and Lower South Waziristan have achieved 100% performance in livestock civil veterinary hospitals. Teachers’ attendance in October remained above 90%, while two long-closed schools in Lakki Marwat have been reopened.